Community guidelines

Tutors and counselors

• Describe your qualifications, experience and results honestly. Never claim a permit, degree or result you don’t have.
• Arrive on time and prepared, and give fair notice if you need to cancel or reschedule.
• Keep every message and session professional, respectful and about learning.
• For students under 18, keep parents or guardians informed and agree lesson arrangements with them.
• Keep contact to the channels and times you agreed. Don’t contact students privately on social media.
• Keep students’ and families’ personal details private and use them only for lessons.
• Don’t guarantee grades or university admissions.
• Never write, buy or pressure anyone into a review, and never offer anything in exchange for one.

Families and students

• Treat tutors and counselors with courtesy and respect their time.
• Only review sessions that really happened, and describe them honestly.
• Agree times, fees and cancellations with the tutor or counselor before lessons start.
• If something feels wrong, tell us. You don’t need proof to raise a concern.

What counts as unprofessional

• Inappropriate messages or contact, including personal or romantic messages to a student.
• Harassment, discrimination or abusive language of any kind.
• Pressuring a family to book more lessons, pay in advance or leave a review.
• False credentials, fake permits or misleading claims about experience or results.
• Fake, paid or abusive reviews.
• Asking for unusual payments, personal loans or sensitive personal information.

If something goes wrong

Contact the Tutorcat team. Concerns about a child’s safety are always handled first, and we never tell the person you report who raised the concern.